Every support callback, handled the way your best specialist would.
Support teams spend hours calling customers back, walking them through setup and checking in before renewals. Voxa turns your troubleshooting and onboarding flows into guided scripts, queues every promised callback, and can speak the routine lines in a natural AI voice while your specialist listens and takes over for the tricky parts.
Sound familiar?
The problem
Every specialist troubleshoots the same issue a different way.
With Voxa
Build the diagnostic flow once in the Pitch Builder. Each answer leads to the right next question, so every customer gets the same proven steps.
The problem
"We'll call you back tomorrow" gets lost between shifts.
With Voxa
Callbacks land on a personal queue and the team queue with the time the customer asked for, so whoever is on shift sees them.
The problem
New hires need weeks before they can take a call alone.
With Voxa
The guided script walks them through each step on screen, and the full walk is saved to the customer record for the next person.
The problem
Onboarding and renewal calls say the same thing hundreds of times.
With Voxa
Let the AI voice speak the routine lines, like the welcome and the checklist, while the specialist listens and steps in the moment a real question comes up.
Your best troubleshooting flow, on every call
Build the diagnostic flow in the Pitch Builder with a branch for every answer. During the call the specialist follows it step by step, and can let a natural AI voice speak the routine lines while they listen. Nothing plays in Live mode, for specialists who prefer to speak every word.
Hear a sample callSample support script · Sync not working
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1
"Hi, this is Mia from the Northgate support team, calling back about your sync issue. Is now still a good time?"
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2
"Thanks. Could you open Settings and tell me which version number you see at the bottom?"
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3
"Got it. Is the sync icon showing a red warning, or is it spinning?"
A sample script. Each line plays into the call in the voice the agent picks, and the agent's mic mutes while it plays.
Built for product support teams
Guided troubleshooting flows
Branching scripts where every answer routes to the next check or the fix.
Capture details mid-call
A step can ask the specialist to type in what the customer reports, like a version number or an error message.
Callback queues
Personal and team queues with the date and time the customer asked for.
Call notes on the record
Every call, outcome and script walk is saved to the customer, with AI note summaries on your own AI key.
Campaigns for outreach
Group onboarding, renewal or outage-follow-up calls into campaigns and work them from a queue.
Take over any call
Switch to Live with one click, or keep specialists on Live by default and use the script as an on-screen guide.
Questions from product support teams
No. Voxa is built for outbound calls: callbacks, onboarding, renewals and proactive outreach. It does not route inbound calls or manage email tickets, so keep your help desk and inbound phone system and use Voxa for the calls your team makes.
Yes. Set Live as a specialist's default and nothing plays into the call: the branching script stays on screen as a guide, and every walk is still saved to the customer record.
Calls about a customer's own account are usually informational rather than telemarketing, which carries a lighter consent standard. In the US, an AI voice calling a cell phone still needs the customer's prior express consent, and renewal or upsell calls can count as telemarketing. This is general information, not legal advice.
Also built for BPOs and call centers, lead-gen agencies and home services teams.
Put your best pitch on every call.
Set up your organization, connect Twilio, SignalWire or Vonage, pick a voice, and your team can be dialing within the hour.
From $49/mo per organization, not per seat · No card required · No annual contract